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Privacy Policy

 

SECTION 1 : PERSONAL INFORMATION COLLECTED

When you make a purchase on our store, within the framework of our buying and selling process, we collect the personal information that you provide us, such as your name, address and e-mail address.

When you browse our store, we also automatically receive the Internet Protocol (IP address) of your computer, which allows us to obtain more details about the browser and operating system you are using.

E-mail Marketing (if necessary): With your permission, we may send you e-mails about our shop, new products and other updates.

Text Message Marketing (if necessary): If you enter your phone number when ordering, you agree to receive text messages (for order tracking and abandoned cart retrieval), as well as promotional offers. Text messages cannot exceed 4 per month. You can unsubscribe at any time via text message STOP.

 

ARTICLE 2: CONSENT

How do we obtain your consent?

When you provide us with your personal information to complete a transaction, check your credit card, place an order, plan a delivery or return a purchase, we assume that you consent to the collection and use of your information for this purpose only. If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

How do I revoke my consent?

If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us at contact@soo-shop.com

 

SECTION 3: DISCLOSURE

We may disclose your personal information if we're obliged to disclose it under the law or if you violate our General Terms of Sale and Use.

 

ARTICLE 4: SHOPIFY

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell you our services and products.

Your data are stored in Shopify's data storage system and databases, and in the general application of Shopify. Your data are stored on a secure server protected with a firewall.

Payment:

If you make your purchase through a direct payment gateway, in this case Shopify will store your credit card information. These information are encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information are retained for as long as necessary to complete your order. Once your order is finalized, the purchase transaction information are deleted.

All direct payment gateways respect the PCI-DSS standard, managed through the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.

The PCI-DSS requirements ensure the secure processing of credit card data through our store and its service providers.

For more information, please see the Shopify Terms of Use here or the Privacy Policy here.

 

ARTICLE 5: SERVICES PROVIDED FROM THIRD PARTIES

Generally, the third party service providers we use will only collect, use and disclose your information to the extent necessary to perform the services that they provide to us.

However, certain third party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we're obliged to provide them for your purchase transactions.

In the case of these suppliers, we recommend that you read their privacy policies carefully in order to understand how they will treat your personal information.

Remember that some suppliers may be located or have facilities in a different jurisdiction than you or us. Thus, if you decide to proceed with a transaction that requires the services of a third party supplier, your information may be regulated by the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

As an example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, information belonging to you that was used to complete the transaction may be disclosed under U.S. law, including the Patriot Act.

Once you leave our store website or are redirected to a third party website or application, you're no longer regulated according to this Privacy Policy or the General Terms of Sale and Use of our website.

Links:

You may be asked to leave our website if you click on certain links on our website. We aren't responsible for the privacy practices of these other websites and recommend that you read their privacy policies carefully.

 

ARTICLE 6: SECURITY

In order to protect your personal information, we take reasonable precautions and follow industry best practices to ensure that such information aren't lost, misappropriated, accessed, disclosed, altered or inappropriately destroyed.

If you provide us with your credit card information, it will be encrypted through the use of the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS standard and implement additional generally accepted industry standards.

 

COOKIES

Here is a list of cookies we use. We have listed them here for you in order to give you the opportunity to choose whether or not to allow them.

  • Session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
  • Shopify_visit, no data retained, doesn't persist for 30 minutes since the last visit. Used in the internal statistics tracking system of our website provider to record the number of visits.
  • Shopify_uniq, no data retained, expires at midnight ( according to the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer.
  • Cart, unique identifier, persists for 2 weeks, stores your shopping cart information.
  • Secure_session_id, unique session identifier.
  • Storefront_digest, unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

 

ARTICLE 7: AGE OF CONSENT

When you use this website, you declare that you're at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor person in your care to use this website.

 

SECTION 8: CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this privacy policy at any time, thus please review it frequently. Changes and clarifications will be effective immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that this policy has been updated, in order to let you know what information we collect, how we use it, and under what circumstances, if applicable, we disclose it.

If our store becomes acquired through or merged with another business, your information may be transferred to the new owners so that we can continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, modify or delete any personal information we have about you, submit a complaint, or if you simply need more information, contact our Privacy Officer at contact@soo-shop.com